The terms

Who we are

FloorKite is run by Zumrut Labs (Business ID [Y-tunnus]), Helsinki, Finland – "we" in these terms. "You" is the organisation that uses Booking to let people book its spaces, and the people who manage it in FloorKite.

Questions: [contact e-mail address].

The service

FloorKite lets you draw your floor plans, put your rooms and desks on a booking page, take requests and bookings, and – if you choose – take payments for them. We keep improving it, so features can change; we won't take away something central to your plan without telling you in advance.

Accounts and your team

• You log in with links sent to your email. Keep your email account safe – whoever can read it can log in.
• The person who sets up an organisation is its owner and can invite others to help manage it. Everyone in your team acts for your organisation, and you're responsible for what they do in FloorKite.
• Give correct details about your organisation, and keep your contact address up to date.

Plans and fees

• Each plan includes a number of floors, rooms and desks, admins and features, as shown on our pricing. Prices exclude VAT.
• We add VAT where the law requires it, at the rate for your country. If your business is in the EU outside Finland and you give us a valid VAT ID, we charge no VAT and you account for it yourself (reverse charge). The same applies to our platform fees.
• Every plan starts with a 14-day free trial. After that, the plan is paid in advance, monthly or yearly, and renews until you cancel it.
• You can change plans at any time. Moving to a smaller plan never deletes anything you've set up – you just can't add more beyond its limits.
• We may change prices. We'll tell you at least 30 days before, and the new price applies from your next renewal after that.
• Paid fees aren't refunded, except where the law says otherwise or where we end the service for reasons that aren't yours.

Taking payments

• Payments from the people who book go to your own account at Stripe, our payment provider. To take payments you accept Stripe's terms (the Stripe Connected Account Agreement). You are the seller: the payment, receipts, VAT on your prices and refunds are between you and the person who books.
• On plans with a platform fee, that percentage of each payment is passed to us automatically; Stripe's own card fees apply as well. Refunds return the platform fee too.
• FloorKite puts your refund rules into practice (for example, a full refund until a set number of hours before the start). Make sure the rules you set match what you promise.
• We don't offer cash or pay-on-site payments through FloorKite.

Your responsibilities

• What you put on your booking pages – names, descriptions, photos, prices, rules – is yours, and you need the right to use it. You let us show it, store it and make the copies needed to run the service.
• You decide who may book and on what terms, answer requests, and keep the bookings you confirm.
• You're responsible for your spaces being safe and as described, and for the laws that apply to renting them out.

Fair use

Don't use FloorKite for anything illegal, to send spam, to collect data you're not allowed to, or to harm other people or the service – for example by trying to break into it, overload it or get around its limits. We may suspend accounts that do, after a warning where that's reasonable.

Data

For the personal data of the people who book, you are the controller and we are your processor. Our data processing agreement is part of these terms. How we handle data in general is described in the privacy notice.

Your data is yours: you can download your bookings (Reports → Download CSV) at any time.

Availability

We work to keep FloorKite running and your data safe, with backups. Still, like any online service it can be interrupted now and then – for maintenance, or by problems with our providers. We don't promise a set uptime on the current plans.

Ending

• You can cancel your plan at any time; it runs to the end of the period you've paid for.
• After the end, your booking pages close. We keep your data for 30 days so you can come back or download it, then delete it – except what the law requires us to keep, such as accounting records.
• We can end these terms with 30 days' notice, or at once if you seriously break them.

Liability

We're responsible for doing our part with care. We're not liable for indirect losses such as lost income or bookings, and our total liability is limited to the fees you've paid us in the 12 months before the event. These limits don't apply to damage caused on purpose or by gross negligence, or where the law doesn't allow them.

For people who book

• When you book a space, your booking is with the organisation that offers it – not with us. Its rules (opening hours, confirmation, cancelling and refunds) are shown on its booking page and in your confirmation email.
• You can see and cancel your bookings with the links in your emails, or ask for a link to all of them on the booking page.
• Payments are made to the organisation through Stripe. For questions about a booking or a payment, contact the organisation.
• Consumer protection laws apply to you as they normally do; nothing in these terms limits them.

Law and changes

Finnish law applies. Disputes go to the Helsinki District Court, unless you're a consumer and the law gives you the right to another court or to the Consumer Disputes Board.

We may update these terms. For changes that matter, we'll email organisations at least 30 days before they apply; continuing to use FloorKite after that means accepting them.